Head of Customer Experience Paula McKillen explains how customer feedback helps shape RS’s business strategy. Customer focus is directly linked to the company’s overall strategic goals for the future and key to improving the customer experience is listening to what customers need from an MRO supplier.
Engineering matters. It was the lifeblood of the industrial revolution, which helped Britain become a global economic powerhouse during the 18th and 19th centuries. And it still matters today. In support of Women in Engineering, Connected Thinking talk to Gabiela Fedor.