Service Excellence

RS’s Mike England believes that what sets the company apart from competitors is its dedication to customer service

RS offers customers peace of mind with its expert calibration service. Any organisation that regularly makes use of measuring instruments will be aware of the importance of ensuring that those devices provide accuracy.

Engineering matters. It was the lifeblood of the industrial revolution, which helped Britain become a global economic powerhouse during the 18th and 19th centuries. And it still matters today. In support of Women in Engineering, Connected Thinking talk to Gabiela Fedor.

Head of Customer Experience Paula McKillen explains how customer feedback helps shape RS’s business strategy. Customer focus is directly linked to the company’s overall strategic goals for the future and key to improving the customer experience is listening to what customers need from an MRO supplier.

Why RS is making sustainability a key focus both within its own organisation and in the products it offers customers

One of the best ways of reducing inefficiency in MRO procurement is to take firm control of your supplier payment processes

In order to improve its efficiency, and the quality of service customers receive, RS keeps moving in a Continuous Improvement culture

RS’s DesignSpark is removing barriers to design engineers and supporting the industry

Director of Learning and Development Ian Wearne explains why RS’s investment in training will drive significant benefits for customers